Echoic Refund Policy

This Policy applies to Echoic translation time packages. Translation time is a digital virtual good delivered to an Echoic account through a redemption code. It cannot be transferred, withdrawn, or exchanged for cash.

Consistent with Section 3 of the Terms of Service, once a redemption code has been successfully redeemed to an Echoic account, the corresponding digital service is considered delivered and is non-refundable. Translation time already credited to or consumed from an account is also non-refundable.

If a redemption code has not been redeemed, you may request a refund within 14 days of purchase by emailing 2636806825@qq.com. Include your order number, purchase email address, and redemption code. After confirming that the code has not been redeemed, we will assist in issuing the refund to the original payment method.

Orders purchased through Paddle will be assisted by Paddle in accordance with its refund policy. You may contact us at the email address above with your order information, and we will cooperate with Paddle on any necessary verification.

If you have questions about refund eligibility, order status, or refund progress, email 2636806825@qq.com.